{"code":"BOG","location":"South America, Colombia, Bogota, El Dorado International Airport","faq":[{"question":"What are the standard check-in and check-out times?","answer":"Typical check-in for hotels near El Dorado is 2:00-3:00 PM, and check-out is 11:00 AM-12:00 PM. Times can vary by property; early check-in or late check-out may be available for a fee or subject to availability."},{"question":"Is an airport shuttle provided and is it free?","answer":"Many airport hotels offer scheduled or on-request shuttles to or from El Dorado, often every 30 to 60 minutes. Some include the service for free, while others charge a fee, typically around $1.25-$3.75 USD (5,000-15,000 COP) one-way. Confirm shuttle hours and whether advance reservation is required."},{"question":"How long does it take to get from the hotel to the terminals?","answer":"Nearby airport hotels are typically 5–20 minutes by shuttle or car in light traffic. Travel time can increase during Bogotá peak hours, potentially up to 30–60 minutes. Check the hotel's proximity and typical transfer time."},{"question":"Are there hotels inside the airport or only nearby?","answer":"El Dorado International Airport has one or more transit or airport hotels connected or adjacent to the terminals. Many additional hotels are available within a short drive. If walking access from the terminal is important, verify location and routes."},{"question":"Is breakfast included and do hotels offer early or packed breakfast for early flights?","answer":"Some hotel rates include breakfast, often a buffet featuring local Colombian specialties. Many hotels offer an early buffet, a boxed breakfast, or breakfast-to-go for guests with early departures, often for a small extra charge, typically approx. $5-$12.50 USD (20,000-50,000 COP), or by request."},{"question":"What is the cancellation policy?","answer":"Cancellation policies vary by rate type and booking channel, generally allowing free cancellation up to 24–48 hours before arrival for flexible rates. Always review the specific policy shown on your reservation before booking, as non-refundable rates usually offer no flexibility."},{"question":"Do hotels accept international credit cards and cash (COP)?","answer":"Most airport hotels accept major international credit and debit cards, such as Visa and MasterCard. Colombian pesos (COP) may be accepted for some charges, though hotels commonly require a card for incidentals or pre-authorization."},{"question":"Are local taxes and fees included in the quoted rate?","answer":"Some booking sites display rates with local taxes and fees already included, while others add these charges at the payment stage. Verify whether VAT or municipal charges are included in the price displayed."},{"question":"What ID or documentation is required at check-in?","answer":"Foreign guests generally need a passport, while Colombian nationals use their cédula (national ID). Hotels may also request a credit card imprint or a cash deposit for incidentals."},{"question":"Is there secure parking or long-term parking for park and fly?","answer":"Many airport hotels offer secure on-site or nearby parking. Some provide long-term secured parking with daily or flat park-and-fly rates. Parking availability and fees vary, typically ranging from approx. $2.50-$7.50 USD (10,000-30,000 COP) per day; confirm in advance."},{"question":"How safe is the area around El Dorado and the hotel at night?","answer":"Airport hotel zones are primarily commercial or industrial and generally safe for hotel guests, but standard urban precautions apply. Use hotel shuttles, official taxis, or reputable ride-hail services after dark, as hotels often have 24/7 security."},{"question":"Can the hotel store luggage for early arrivals or late departures or for a layover?","answer":"Most hotels provide luggage storage before check-in and after check-out. If you have a long layover or an early flight, confirm the specific storage policy and whether there is a fee."},{"question":"Are rooms soundproofed to reduce airplane noise?","answer":"Many airport hotels offer soundproof windows or rooms designed to limit aircraft noise; quality varies among properties. Inquire about quiet rooms or soundproofing features if noise is a concern."},{"question":"Are there accessible rooms and services for guests with disabilities?","answer":"Larger and chain airport hotels commonly offer accessible rooms, and most have step-free access in public areas such as entrances, lobbies, and elevators. Features like ramps and grab bars are typically available, but availability varies. Request specific accessibility features at booking to ensure your needs are met."},{"question":"Do hotels accommodate families with extra beds, cots, or connecting rooms?","answer":"Many hotels offer family rooms, rollaway beds, or cribs for infants, and some provide connecting rooms. Policies on age limits and extra-bed fees differ; confirm capacity and charges ahead of time."},{"question":"Are pets allowed?","answer":"Pet policies vary widely among properties. Some hotels permit small pets for a fee, typically around $15-$25 USD (60,000-100,000 COP) per stay, while others do not permit animals. Service animals are generally accepted, but notify the hotel in advance."},{"question":"Is Wi-Fi included and how reliable is it?","answer":"Free Wi-Fi is common in lobbies and often in rooms at airport hotels. Speeds and reliability depend on the property; business travelers should confirm bandwidth or paid upgrades if high-speed internet is required."},{"question":"What transportation options are best between the airport and downtown Bogotá?","answer":"Transportation options include hotel shuttles, official airport taxis (available via pre-paid kiosks inside the terminal), ride-hail apps (local services operate in Bogotá), and private transfers. Expect travel times of 20–60 minutes to central areas depending on traffic."},{"question":"Do hotels help arrange early morning or late night transportation for flights that depart very early or arrive late?","answer":"Most hotels assist with arranging timed shuttles, taxis, or private transfers to match flight schedules. Provide your flight time and terminal information in advance to ensure timely pickup."},{"question":"What COVID- or health-related safety measures should I expect?","answer":"Hotels may maintain enhanced cleaning protocols and provide hand-sanitizer stations in public areas. Some may request face masks in common spaces during peak periods or offer guest-initiated housekeeping opt-out. Confirm current health and safety policies directly with your hotel before arrival."},{"question":"How high is Bogotá, and what are the effects of high altitude?","answer":"Bogotá is at approximately 2,640 meters (8,660 feet) above sea level. Some travelers may experience mild altitude sickness symptoms like headache, fatigue, or shortness of breath. Hydrate, avoid strenuous activities initially, and allow time to acclimate. Hotels may offer assistance."},{"question":"Can I drink the tap water in Bogotá?","answer":"While tap water in Bogotá is generally considered potable, many international travelers, particularly those with sensitive stomachs, prefer to drink bottled or filtered water to avoid potential health issues. Hotels often provide complimentary bottled water."}],"tips":[]}