{"code":"ILO","location":"South East Asia, Philippines, Iloilo, Iloilo International Airport","faq":[{"question":"What are the standard check-in and check-out times for hotels in Iloilo?","answer":"Most hotels in Iloilo have check-in at 14:00 (2 PM) and check-out by 12:00 (noon). Request early check-in or late check-out in advance, as fees may apply."},{"question":"Is breakfast included in the room rate at Iloilo hotels?","answer":"Breakfast inclusion depends on the rate type. Many hotels offer breakfast-inclusive rates, while smaller guesthouses may not. Check your booking details or contact the hotel to confirm."},{"question":"Are airport transfer or shuttle services available from Iloilo International Airport (ILO)?","answer":"Many hotels provide paid or complimentary airport transfers. Independent airport taxis, hotel-arranged vans, and ride-hailing apps like Grab are also available. Confirm pickup details and fixed fares with your hotel before arrival."},{"question":"How far is Iloilo International Airport from Iloilo City center and how long does it take to travel?","answer":"Iloilo International Airport is located about 20-30 km (12-19 mi) from the city center. Travel time to downtown Iloilo City typically takes 30-45 minutes, depending on traffic."},{"question":"What is the typical hotel cancellation policy in Iloilo?","answer":"Cancellation policies vary by hotel and rate type, such as non-refundable, flexible, or partial refund rates. Check the specific terms on your booking confirmation and consider travel insurance for festival or peak-season travel."},{"question":"Is parking available on-site at Iloilo hotels?","answer":"Many mid- and large-size hotels offer on-site parking, sometimes free for guests. Smaller inns may have limited or no private parking. Confirm availability and any fees with the property."},{"question":"Are pets allowed in hotels in Iloilo?","answer":"Most hotels in Iloilo do not accept pets, with exceptions for service animals. A few pet-friendly accommodations exist; always verify the pet policy and any additional cleaning fees before booking."},{"question":"Is Wi-Fi typically free and reliable at Iloilo hotels?","answer":"Free Wi-Fi is commonly offered in lobbies and guest rooms at many hotels. Speeds and reliability vary by property. Business travelers should confirm bandwidth or request wired connections if needed."},{"question":"Do hotels in Iloilo have accessible rooms and facilities for guests with disabilities?","answer":"Larger hotels generally offer accessible rooms, step-free access or ramp access, elevators, and accessible bathrooms. Smaller guesthouses may have limited accessibility. Request accessible-room details and photos in advance."},{"question":"What amenities are typically offered by full-service hotels in Iloilo?","answer":"Most full-service hotels include an on-site restaurant, sometimes a pool and fitness center, laundry service, and meeting rooms. Budget properties offer basic amenities like air-conditioning and private bathrooms. Check the property listing for operating hours or seasonal closures."},{"question":"What safety and security measures are typically in place at Iloilo hotels?","answer":"Hotels typically have 24-hour reception, room safes (or safe deposit at the front desk), CCTV, and security staff. Many properties also maintain emergency contact procedures and health protocols. Secure valuables and review local safety advice during your stay."},{"question":"What local attractions are close to hotels in Iloilo City?","answer":"Popular nearby attractions include Calle Real (often within 1 km of central hotels), the Iloilo River Esplanade (5-10 minutes by taxi), Jaro and Molo churches, and local museums. Ferries to Guimaras Island depart a 10-15 minute drive from most city hotels. For Miagao Church (a UNESCO site), plan on a day trip of about 45 minutes by car from downtown."},{"question":"How can I get to Guimaras Island from Iloilo City?","answer":"Ferries and pump boats depart from Ortiz Wharf and other Iloilo City ports. Crossings to Guimaras towns like Jordan are short, typically 15-30 minutes. Travel from the airport requires a transfer into Iloilo City first."},{"question":"What payment methods are commonly accepted at hotels in Iloilo?","answer":"Major hotels accept credit/debit cards (Visa or Mastercard), while smaller inns or homestays may be cash-only. The local currency is the Philippine Peso (PHP). ATMs are available in Iloilo City, so carry some cash upon arrival."},{"question":"Are laundry and housekeeping services generally available at Iloilo hotels?","answer":"Daily housekeeping is standard. Laundry services, both self-service and valet, are often available at city hotels, with extra charges for express or same-day service."},{"question":"What are typical meal hours and dining options at Iloilo hotels?","answer":"Hotel breakfast hours are usually 06:00-10:00. On-site restaurants may serve lunch and dinner, and many hotels can arrange room service. Iloilo City also features a wide range of local eateries and cafés nearby. For holidays or special events, verify specific dining hours at check-in."},{"question":"What local customs or guest expectations should travelers know in Iloilo?","answer":"Filipinos are generally friendly and polite, and English is widely spoken. Tipping is appreciated but not mandatory; restaurants often add a 10% service charge. Respect local religious site customs, such as modest dress in churches."},{"question":"Is the Iloilo area safe during local festivals or peak events?","answer":"Festivals, notably Dinagyang in January, attract large crowds and increase demand for rooms. Hotels typically step up security during events, but expect higher rates and limited availability. Book early and follow hotel advisories for crowd safety."},{"question":"Are hotels in Iloilo prepared for typhoons or weather disruptions?","answer":"Iloilo is in a typhoon-prone country with a higher risk from June to November. Hotels follow local emergency protocols and can advise on conditions. Monitor weather warnings and consider flexible bookings or travel insurance in the rainy season."},{"question":"Can hotels accommodate families with amenities like cribs or extra beds?","answer":"Many hotels provide cribs, extra beds, and family rooms, though policies and charges differ. Children’s inclusion in the room rate varies by hotel and age. Confirm the child policy when booking."},{"question":"Do hotels in Iloilo offer business services, such as meeting rooms or printing?","answer":"Full-service hotels usually provide business centers, meeting rooms, and conference facilities. Early check-in or late check-out can sometimes be arranged for business travelers, though fees may apply. Contact the hotel’s front desk for details."},{"question":"What should guests with dietary restrictions or allergies do before their stay?","answer":"Most hotels can accommodate common dietary requests, such as vegetarian, halal, or allergy-specific meals, if informed in advance. Notify the hotel before arrival to ensure appropriate meal options are prepared."},{"question":"Are smoking rules enforced at hotels in Iloilo?","answer":"Many hotels have non-smoking policies in rooms and indoor public areas. Designated outdoor smoking areas are typically provided. Check the property’s smoking policy to avoid potential fines."},{"question":"How do I request special services like airport pickup or room preferences?","answer":"Contact the hotel directly by phone or email, or use the special requests field when booking online. Confirm arrangements before arrival to ensure availability for your stay."}],"tips":["Book hotels at least 4 to 8 weeks before major events like the Dinagyang Festival in January. Room rates often rise by 25-40% and sell out quickly during this period.","Always compare the total nightly rate, confirming it includes the 10% service charge and 12% VAT common in Philippines hotels. This prevents unexpected charges at check-out.","Pre-arrange an airport transfer with your hotel or use Grab from Iloilo International Airport (ILO). The 19-30 km trip to Iloilo City typically takes 30-60 minutes and costs ₱250-₱350 (about $6 US) by taxi.","Present a valid ID—Filipino guests use a government ID, foreign guests need a passport—at check-in. A credit card pre-authorization for incidentals is standard policy.","Check your hotel's cancellation and date-change policy, as domestic flight schedules can shift. Many hotels allow free cancellations up to 24-48 hours before arrival.","Confirm Wi-Fi speed and ask if wired LAN, printers, or backup power are available. Some hotels offer 40 Mbps or faster connections and dedicated business amenities for work needs.","Verify standard check-in (often 14:00) and check-out times (commonly 12:00); ask about fees for early or late changes. Hotels may accommodate if space is available.","Tipping is optional in Iloilo. If a 10% service charge is applied, add a ₱20-₱50 note (about $0.50–$1 US) for bell staff or housekeeping for attentive service.","Use the hotel safe for passports, cash, or small electronics. While Iloilo is generally safe, petty theft can occur even in busy areas.","Carry local cash for small purchases and transport, such as tricycles or local markets, as many vendors do not accept cards. ATMs are widely available in Iloilo City.","English is widely spoken at hotels, but learning a few Hiligaynon greetings such as \"Maayong adlaw\" (good day) and \"Salamat\" (thank you) is appreciated.","Drink only bottled or filtered water provided by the hotel. Tap water is not recommended for consumption. Contact your hotel for current health protocols before arrival.","Choose hotels near Iloilo Business Park or SM City for fast access to malls, typically under 10 minutes by car. Confirm if your hotel arranges day trips to sites such as Miag-ao Church, 40 km away.","Typhoon season runs June-November and may disrupt travel. Review refund policies if booking in this window and monitor local advisories for updates.","Ask your hotel for food recommendations. Many serve Ilonggo specialties such as La Paz Batchoy or can book local food tours so you can discover regional cuisine.","Families should request baby cots or family rooms early. Confirm child policies, extra-bed fees, and whether pool safety measures such as lifeguards are available.","Solo travelers should stay in central areas like Mandurriao or Iloilo Business Park, where streets are better lit. For safety at night, use hotel-arranged taxis or Grab instead of walking.","Business guests can request a quiet room away from major roads. Check if your hotel provides printer or scanner use and stable Wi-Fi, especially for video calls.","Leverage hotel concierge staff to arrange day trips to Guimaras Island or Miag-ao Church. Internal arrangements are often safer and more reliable than negotiating directly with street vendors.","Pack a universal plug adapter (Type A/B, 220V), rain jacket for sudden showers, mosquito repellent, and a power bank for longer excursions or when traveling between islands."]}